Returns and Refunds

Unwanted non-prescription goods

For unwanted non-prescription items you are entitled, under distance selling regulation, to a refund if you inform us in writing, including the order number of the item, at within 7 days and return the item unopened in its original packaging, with seals unbroken, to the dispensing pharmacy (the dispensing pharmacy details will be in the 'The pharmacy has dispensed your order' email you will have received). You will be given a reference number at the time you send your notice to cancel. A fee of £3.00 will be deducted from your refund to cover administration. Items returned without a reference number first being issued will not qualify for a refund. Please note that if the item is damaged by the process of return an appropriate sum will be deducted from your refund. We recommend that you return unwanted good by registered post.

Damaged or faulty goods

Damaged or faulty goods can be returned and a full refund will be given including your postage costs. Please inform us first by email at of your intention to return faulty goods including, the nature of the fault, order number and your postage costs. Please ensure that the returned item is packaged safely to avoid further damage and include all the original packaging. We recommend that you return faulty goods by register mail. Please note that if the item is further damaged by the process of return an appropriate sum will be deducted from your refund. Please return to the dispensing pharmacy (the dispensing pharmacy details will be in the 'The pharmacy has dispensed your order' email you will have received).