Patient Guide

What we do

Doctor Fox provides online medical consultations and issues private prescription. Prescriptions are passed to an NHS pharmacy responsible for dispensing and delivery.

Doctors provide advice before, during and after consultations. We provide medical follow-up after medication is supplied (contact details). If you agree, we keep your GP informed.

Providing the service

Doctor Fox employs General Medical Council (GMC) registered doctors most of whom are experienced GPs.

See How it Works page for further information.

Prices

The cost of medicine and postage charges are shown before ordering. There are no hidden charges. We are required under the Health and Social Care Act 2008 and GMC Good practice guidelines to inform patients of the costs of treatments before consultations.

Fast services

As soon as you have completed an online consultation you will know if you are eligible to place a provisional order. A doctor will normally authorise your prescription the same day. Medication is usually dispatched the same or next working day by recorded delivery.

Delivery, refunds and returns

Prescription items are posted by recorded delivery (EU deliveries only). A signature is required on receipt. If for any reason the doctor does not agree to authorise a prescription, or an item is not available from the pharmacy, you will be informed by email straight away and a 100% refund will be made to your card within a few days.

Unused medicine

Unused medicine cannot be returned and should be given to a pharmacist for safe disposal. See refunds page.

Site security and privacy

Personal information is stored securely. No confidential information is sent by email. Messages are exchanged in the secure 'your account' part of the site. Only doctors and authorised staff have access to personal data. No information about you will be shared with anyone. For further details about security please see security page.